Your satisfaction is our long-term pursuit and concern. We want you to shop with confidence. That’s why we provide guarantees that ensure you’ll receive your item on time and as described.
You have 15 calendar days to inform us from the date you receive the item.
You must state the reasons and pictures( if applicable) for the returns.
In most cases, we will send you a replacement and you can keep the existing item.
Everyone who shops on our website receives the following guarantees:
Full Refund if you don’t receive your order.
You will get a full refund if your order does not arrive within the delivery time mentioned on the website.
Full or Partial Refund if the item is not as described.
If your item is significantly different from the product description, you can keep the item and get a full refund, or we will send a replacement.
Full refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
2. Your order did not arrive due to exceptional circumstances outside the our control (i.e. not cleared by customs, delayed by a natural disaster).
You can submit refund requests by sending a message on Contact Us page or using your PayPal account.